I. Delivery

All MOBILE-ID products exist in the form of files for computers and smartphones. Therefore, the main delivery methods are:

• Providing installation files for computers via a download link from the MOBILE-ID server.
• Providing installation files for smartphones via a download link from the Android or iOS app store.

II. Installation

All MOBILE-ID products exist in the form of files for computers and smartphones. Therefore, the installation method is:

• MOBILE-ID staff will assist customers with installation.

III. Uninstallation

For customers who installed software on their computers:

• Go to the Start menu, select the installed MOBILE-ID software to uninstall.
• Or go to Control Panel > Programs and Features, right-click on the MOBILE-ID software and select uninstall.
• If you are sure you want to remove the MOBILE-ID software from your computer, click “Yes” to proceed.
• Wait a moment for the program to be removed from your computer. After that, press "OK" to complete the uninstallation process.

For customers who installed software on their mobile phones:

• For Android: You can uninstall the app directly from the CH Play settings page, or go to Settings > Applications (App Management), find the app you want to uninstall in the "Downloaded" tab, and select uninstall.
• For iOS: Tap and hold the app icon on the home screen for a few seconds until the apps start to “wiggle” and an X appears in the top right corner of the icon. Tap the X to uninstall the app.